Return and Refund Policy

Last updated: 08 Sep 2026

Refund Eligibility

A refund may be considered only in these cases:

• Payment was successful but order could not be accepted due to stock unavailability.
• Duplicate payment was made for the same order.
• Wrong amount was charged due to a verified technical issue.

No Refund Cases

• Customer ordered the wrong model, product, color, or variant.
• Product is used, damaged, opened, altered, or missing original packaging/accessories.
• Pre-owned products were purchased after condition details were shown.
• Service/repair inspection or work has already started.

Second-Hand Mobiles

Second-hand mobiles are inquiry-only on this website. Online payment is not accepted for second-hand products. Purchase terms, condition confirmation, and payment process will be shared after inquiry.

Cancellation

Orders can be cancelled only before processing, dispatch, or service work begins. Once processing starts, cancellation may not be possible.

Exchange Policy

Exchange can be requested within 3 days after the customer receives the product. Exchange is subject to product verification. Customer must upload image/video proof from their account and courier the product to us. After checking, we may service it if possible or send an exchanged product. Damaged, misused, missing, or tampered products may be rejected.

Refund Timeline

Approved refunds will be initiated to the original payment method through Razorpay or the relevant payment channel. Bank processing may take 5–7 working days after refund initiation.

Contact For Refunds

Contact us with your order number, phone number, payment amount, and Razorpay payment ID at +91 9894919282 or info@k7mobiles.com.